What Happens If a Section of Your Permanent Lights Stops Working?
It is a fair question before investing in a permanent system: what happens if something eventually goes wrong. The short answer is that these systems are designed to be serviced, not replaced.
Why permanent systems are built in sections
A quality permanent lighting install is wired in manageable sections rather than one single continuous run. This means an issue in one section does not take down the whole system, and a technician can isolate and address just that section.
Common causes of an outage
The most common causes are a loose connector, a damaged section of channel from an impact, or occasionally a controller issue. True LED failure within the warranty period is uncommon when the system was installed correctly.
What is covered under warranty
Our warranty covers the LED components for 50,000 hours and the tracks, controllers, and other components for multiple years, which covers the vast majority of issues that come up.
DIY checks before calling for service
If a section goes dark, checking that the controller has power and that no obvious physical damage occurred, like from a fallen branch, is a reasonable first step. Beyond that, it is best left to a professional given the electrical work involved.
How quickly repairs typically happen
Because we serve the GTA locally, warranty service calls are typically scheduled promptly rather than the long wait times you might get from a company based far outside the region.
Get a free, no-obligation quote
Request a free quote, and if you are already a customer, reach out any time about a repair.
Frequently Asked Questions
If one section of lights fails, does the whole system need to be replaced?
No, systems are wired in sections specifically so an issue in one area can be diagnosed and repaired without affecting the rest of the installation.
How long does a typical warranty repair take to schedule?
As a local GTA installer, we aim to schedule warranty service promptly, generally much faster than a company that is not based in the region.
What usually causes a section of permanent lights to stop working?
The most common causes are a loose connector or physical damage to a section of channel, both of which are straightforward for a technician to diagnose and fix.
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